Start by making a formal complaint to the provider itself, and if the issue isnt resolved after eight weeks, you can take your complaint to the energy ombudsman. Hi there! I would like to combine the meter data with the individual appliance monitors (IAMs) that I have on various domesticappliances. The DCC says its working with energy suppliers to do this. I bought a WIFI plugin just in case it didnt have one. British gas smart meter pairing pin You may see these referred to as SMETS1 and SMETS2 respectively. 1) The In-Home Display can't connect to the network in your home. the neighbours). I am curious what would happen if I plug the P450 into my computer? I dont think it would be too hard for British Gas to allow read access via Zigbee, all they would have to do is allow you to add a list of approved MAC addresses via your account in the online site this would solve the problem of people adding their neighbors devices. in May. The first item in the environment variables is token and Im not sure what to put in there. We often link to other websites, but we can't be responsible for their content. If your IHD is asking for a PIN code it could be that the device is having connection issues. Hi John, Check if your energy supplier is having connectivity issues which could explain why your smart meters readings arent getting through. For the benefit of those unaware the following is how access to Smart meters works in the UK. This is a quick overview of the new Energy Monitor & t. Your energy supplier must give you seven days notice before it switches your smart meter to prepayment mode. Prefer to Pay As You Go? CADs are expected to be available for purchase through retail stores or as part of a service: for example installing a central heating system, re-fitting a kitchen or as part of an energy supply contract. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. In this post I show how any customer of Octopus Energy with a smart meter can see their energy data and do a bunch of stuff like. If as is typical you have an in home LCD display referred to as an IHD - In Home Display it links via Zigbee to the smart electricity meter and if applicable via the fact the electricity meter is linked to the gas meter you can also get gas consumption data. This was the most common problem experienced in the last 12 months by those with smart meters on our Which? If your meters are outside or far away from the display, ask your energy supplier for advice. Will my smart meter stop working if I switch energy supplier? Homes with first-generation meters are gradually being connected to the smart meter wireless network so they work more like second-generation meters. It'll provide a running total of all the usage costs since the meterswere installed, or since the prices changed. I used httpcanary app to create a fake VPN on my phone. Its a shame that this cant be integrated into my existing home automation system as I would like to get accurate details on electricity and gas usage as well as what I output back to the grid from my solar cells. However, consumer groups were concerned that this form of access would be used only by technology-literate consumers. 13months down the line does seem a bit crazy!! The "Advanced Settings - Pairing" option requests an Installer PIN. Another government document [Smart meter data access and privacy] states: There was also support for the use of consumer access devices connected to the Home Area Network (HAN), to enable consumers to access their consumption data in a more bespoke manner. Also your comment about stifling the possibility of opening up smart maters to whole new industries is also a very good point. http://www.smartofthehome.com/2015/03/british-gas-smart-meters-part-3/. Part 3 the story continues Connect members with smart meters in December 2022 said that they had a problem with their bills being inaccurate in the past 12 months. If you've had your in-home display for less than 12 months and it has broken, your supplier should replace it free of charge. A smart meter sends your meter readings to your energy supplier automatically, so in principle your bills should be more accurate than when they rely on you submitting manual readings and you should never recieve an estimated bill. Some people have complained about the impact of smart meters on their health, in particular those suffering from electromagnetic sensitivity or electromagnetic hypersensitivity. 24-Inch Monitor Size: How Big Is a 24-Inch Monitor? I do understand this is relatively new technology and there are security/privacy issues to protect but it does seem that, for the time being, there is no interest from the energy companies or government to give the consumers access to their own data. The data for this app however would not be gathered via the home Zigbee network but rather from the British Gas head end systems via the internet. If there's any doubt that your home might not have coverage, make sure you get a pre-installation visit from your energy company to confirm whether a smart meter will work at your property. Hi Kevin, Weve heard from members whose energy firms arent yet replacing these semi-concealed meters. Following my mission to get smart meters installed I started to look into the possibility of using Zigbee to gather my energy usage statistics from my new state of the art meters. I have the standard BG Smart Meter setup as well as my PV meter. There is also a Mini USB port on the back which is used to power the device (supplied with a 240V to USB power supply). Honestly I feel slightly safer this way. To me this would make it even easier for me to get hold of as I wouldn't need any other devices in the home to connect to the meter. Good to hear back from you. With smart meters, it's possible for energy suppliers to switch your meter into prepayment mode remotely. Hi Hi, I have moved house and I want to read the meter but I have no pin, how do I get a new pin and get the meter brought up to date? It is fully documented , and I plan to rewrite my own hacked together perl-script to read it to something EmonCMScan handle. First-generation meters use mobile phone networks so may have trouble sending readings to your supplier automatically. from both the Gas and Electricity meters and transmits them to the British Gas mother ship (Head End?) Soon after, I moved to EDF and because suppliers don't operate a universal standard with these meters EDF cannot remotely communicate with my meters. Im wondering who you talked too, but you were fed some erroneous information about how the security works on the Trilliants Comms Hub and the SEP standard Note: As mentioned earlier your smart meter uploads data via the DCC to your energy provider. There are two types of smart meter: first and second generation. How to re-pair a British Gas (Geo) In House Monitor (IHM). Ive had BG Smart Meters for around 3 months now and I share the disappointment of those who expected more from them. I am going to see if I can get on this trial. Can I also ask how you figured out all these API endpoints? Therefore some energy providers also provide their own API via which this data can be retrieved without needing a CAD. So . If your smart meter has stopped working (for example, if you switched energy supplier and it can't connect to your new provider) this can affect your in-home display too. Monitoring energy usage Press MENU and select DAY to view energy usage for the day. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Submitted by Hertog on Fri, 14/03/2014 - 20:17. There is a US maker of a CAD which does allow local access but they have not made any effort to get UK approval. So I think there is hope yet, it looks as though there is certainly thought about allowing consumers the ability to connect additional devices (CADs) to the smart meters hub, but these, at least for now, may be trumped by security restrictions (I guess rightly so). Sorry, our virus scanner detected that this file isn't safe to download. I think British Gas can also push updates and settings, messages and firmware updates downstream towards the meters and IHD via the Trilliant hub as well as initiating remote shut off of energy supply to the homes (where people do not pay their bills!). Seems pretty stable although only using the electricity readings at the moment. Many months have now passed and BG have has to revert my meters back to standardmeters (same physical meters just in 'dumb' mode)as they can't get the Trilliant hub working. I have been testing a pre-production Zigbee SEP 1.1 gateway that purports to solve this problem, ie to give you access to your data. Editor, Marcus Herbert. Well ensure your home is ready and if were fitting both gas and electricity meters, itll take about two hours. Apparently with no moving parts this new meter is certainly quieter than our old meter. Press and hold the reset button for about 10 seconds. Customers slam British Gas over smart meters appearing to show they're If your issue doesn't resolve itself, sign in to your Bulb account and let us know. Pairing replacement energy monitor with smart meter I can't really grumble as it is better than what I had with the dumb meters but I am not sure how the older generation will get on with it if even I struggle. It also found that smart meters expose people to fewer radio waves than mobile phones and wi-fi equipment. Smart meters need to be able to connect to the Data Communications Company (DCC) through a wireless network. However if your home is in the remaining 0.75% you may not be able to have a smart meter that connects to the full network. I see zero benefit of smart meters in the short, mid or long term if there is no HAN access. its useful to have an overview like that, have you had any luck with getting data out of the system? My energy supplier isn't getting meter readings from my smart meter, My smart meter's in-home display is not working, My smart meter is not working after I switched supplier. Submitted by Sunshine (not verified) on Thu, 08/01/2015 - 16:47. Smart meters automatically send your meter readings to us, so youll get more accurate bills without having to lift afinger. Hi Paul, The IHD is a token gesture but I dont think it is making our household use any less gas or electricity and I done find it that easy to understand/use (even for me a techno geek!). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If you had a faulty old meter, or did not submit meter readings and got estimated bills, you might find that your payments change. And like you it seemed to take ages after the Electricity meter install for them to sort out the Gas. But over time I hope that more features and benefits may be unveiled. Unfortunately I dont think spoofing the MAC with a Xbee/Arduino will work because, like you say, you also need the encryption keys (not that I have tried it ;-)). Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. I agree with the point about shame no PV so I think we'll also need to do something about that. This would be much more easy to secure and given that is software based on a central server much easier to update should they find holes with it. If your meter is in a small cupboard or another confined space, a technician might struggle to install your smart meter. Really hindering the usefulness of this. My 2p, @Turribeach3 Thanks. I am glad you found this blog of interest. He got it sorted after about 20 minutes but it make you wonder if there is some sort of inherent problem with the G370's. It looks like I will have to resort to a separate monitor attached to the meter to count pulses, or a less accurate current clamp. This should have happened automatically and, once connected, your meters smart functions should be restored. By the end of the roll-out, 99.25% of Great Britain will be covered by the network these meters use. I'm really interested in the potential for OEM to connect to Smart Meters and was wondering if anyone on this thread had updates on the technical aspects, or succeeded in convincing their supplier to allow access to a third party gateway or new on the legal side? If your smart meter cant be upgraded, it will need to be replaced with a second-generation meter. If your smart meter cannot be connected to the wireless network, your new provider may be willing to replace your existing smart meter with a more up-to-date one. Seeing how the energy suppliers (such as British Gas) are eager to offer this capability to their customer, you can expect Over-The-Air firmware upgrades in a few years that will enable this functionality! By Tony Hazell for the Daily Mail. . If it can't resolve the issue remotely, it should send someone round to take a look. My TRIO says NOT COMMISSIONED when connecting to meters times out Some companies can operate first-generation smart meters from rival suppliers, even if they havent been connected to the central wireless network yet. Jim. ( may be Jan before its done) Tantalisingly, on the back of the ecoMeter In Home Display (IHD) supplied with my smart meters, it reads: Zigbee Certified product (Energy). In such scenario there is very little consumers can do. https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363 The displays work best when close to the smart meter. Check if your in-home display has a flat battery or is unplugged. re-activate BG smart meters MoneySavingExpert Forum Why did I bother getting a Smart Meter..? And of course its also incomplete since there are other security measures that you wouldnt know about! The data I want is probably available at the Trio II so I just need to find the port and try to work out how to get the data. Soon after, I moved to EDF and because suppliers don't operate a universal standard with these meters EDF cannot remotely communicate with my meters. If you have a first-generation British Gas smart meter (SMETS1), it may lose its network connection if you switch to a different supplier. Can you share with me an example of the data you can get or send to it, please? A hub is installed with your smart meter (often built into the meter) to do this. Switch it off for a minute or 2, then switch it back on again. I did not realise .gov had published a new document. On a sunny day, the IHD will scare you into thinking you are using loads of electricity when in fact you are generating and exporting it! Sadly there are a number of problems here. Our performance against target can be broken down as follows: 1. I had smart meters fitted yesterday and it actually went quite smoothly apart from the installer had a bit of a problem registering the gas meter. by Steven Johnson. That's why we follow the Smart Meter Installation Schedule (SMIS) which has been approved by OFGEM. 3 Ways to Connect Your Nintendo 3DS to a Monitor, 3 Ways to Hide Your Monitor When Youre Not Using It. Just be patient, the energy industry might be moving slowly, but its moving nonetheless . In this case, you would need to submit your meter readings manually. They wont stop your solar panels working and generating electricity and youll be able to tell your energy supplier exactly how many kilowatt hours (kWh) of electricity youre sending to the grid. Thats more than 3.5 million meters, some of which will have lost their smart functions when they switched. Whether travelling for business or leisure, you are conveniently located in a well-connected location to explore modern and historic Taipei. Press and hold the reset button for about 10 seconds. Perhaos the way forward is to use the IEC 62056-21 (formerly IEC 1107) optical communications port in the same way as described here, http://openenergymonitor.blogspot.co.uk/2012/07/reading-watt-hour-data-from-elster.html, http://openenergymonitor.blogspot.co.uk/2012/08/reading-watt-hour-data-from-elster.html, and here I can get electricityand gasusage in kwh for the previous day from it, but otherwise it's just bar charts. BTW what are you using as your REST API client? The figures can be toggles between kWh, s and CO2 values. This, as it seems, would not be as easy as I at first thought. Defining a HAN standard in SMETS 2 and the CHTS will provide the opportunity for suppliers and consumers to link devices to the smart metering equipment in the premises. Another feature the meter does have is a flashing LED which pulses a 1000 times for every kWh (or once for every Wh). Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Edward Stanley - Can you help with a smart meter enquiry? | Facebook WIFI connected easy peasey but as expected it wouldnt communicate with my meters. Many thanks for your blog, I had my BG Smart electric meter fitted yesterday, due to a cock up on the admin front they did not do the gas at the same time. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. It's too far from your smart meter. Just checked my WIFI its perfect, cloud connection and GEO App connects OK no problems there Submitted by simonn194 (not verified) on Thu, 12/02/2015 - 15:07. Well-suited for smart travelers, Hyatt Place New Taipei City Xinzhuang delivers an unforgettable stay experience. PDF EnergySmart Monitor User Instructions - geo (Green Energy Options) And quite easy so. THEY LEFT :-(. Not sure about multiple IHDs, but I know the pairing can be triggered remotely by your utility provider (not sure if there is differences here between smets 1 and smets 2). It is a shame but I am actually starting to find my smart meters more restrictive than their older dumb analog cousins. Can anyone provide me with re-pairing instructions? If your not using smartthings or just want to disable this check its the IF at the top of the app.post function that checks it. 2k monitor: what is it and do you need one? There is no flashing LED (I assume because it is running on a battery not connected to any electricity power supply and therefore an LED would over time drain its battery). This is not your smart meter. If your IHD is asking for a PIN code it could be that the device is having connection issues. turn off the in house monitor, setup a Raspberry Pi running Zigbee and change its MAC address to that of the in house monitor. Your email address will not be published. If youre planning to switch, check with your new supplier if this will happen to your meters. For security reasons, software in the communications hub (the HAN coordinator) will prevent CADs from updating any data in smart metering equipment or from executing any functional capabilities of a smart meter. Note: Apparently in some countries e.g. So you shouldn't need to take smart meter readings. Once you have smart meters, youll find it easier to control the amount of energy you use by setting energy budgets which will help you lower your bills. This means we'll always: Give you a high quality of service throughout the installation. They could put a small limit on the number of 3rd party devices I guess 1 may be enough for most people and if you needed more that 1 device could act a s a proxy. The gas meter (if applicable) links to the smart electricity meter which links to the DCC network. British Gas Smart Energy Experts undergo 12 months of rigorous training, so well fit your smart meters to highstandards. If you configure everything else first, connect smartthings and then look in the log you will see an error with the token in, then you can add to the env variables. . A round circle about an inch in diameter with a UV LED and light sensor in the center, I am not an expert but I believe these interfaces are serial ports which use light to exchange information and with the right monitoring equipment can be used to access the smart meters and their data. If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: If you have any problems resetting your monitor, you can contact British Gas customer service for help. Despite the smart meter and the desktop display showing the feed in circuit option in the menu, it appears this will never be supported by BG. Two in five said their supplier hadnt received their smart meter readings. Not all services are available to all customers at the current time. The E470 supports both Import and Export electricity usage, so one day in the future I may be able to hook up some Solar PV Panels to it. I wish I had read this forum before signing up for smart meters. The type you have depends mainly on when you had it fitted. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. If youre concerned, check your latest statement, or in your energy companys app if you have it, to see whether your readings are marked as smart. You may need to pay if you damaged it. A new hub is being developed that should account for these issues and is expected to be available for installations in 2023. I don't know if the government should put more pressure on British Gas to allow consumers access to their own data. It is usually red and located near the bottom. They may ask you to dismantle the cupboard or move other obstacles to reach the meter. Get Smart and you could startsaving. Later I think the aforementioned gateway may come out in a version that does PV too. This should solve the problem for the majority of smart meters that have stopped working. Need help to reset smart monitor help please - Facebook I am a BG electric and gas customer with the same smart meters listed in this article. However one in 10 people in our survey of Which? Its easy to use. Thanks for this. However, my meters still worked with the standalone Energy Monitor display unit so I could continue to get a display . British Gas criticised over smart meter display failures So I asked if I purchased a TRIO myself could I attach it, they said YES and they would help me configure it. I thought it may be of interest over here at OpenEnergyMonitoy.org: Following quite a bit of pestering and waiting I eventually managed to persuade British Gas to swap out my archaic Electricity and Gas meters for the latest 'Phase 3' Smart Meters. Consequently when my solar panel system is exporting more than I am consuming, the display shows the difference as net consumption.