Go to usps site and fill out the mail fraud form. This is why I take photos of the item with the eBay paperwork. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. That's why I thought maybe they mislabeled. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I did became a pain with calling everyday and today calling 5 times. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. They aren't. or the buyer? Dial 1-800-275-8777 and explain the issue to USPS customer service. From the "Reason for replacement" drop-down menu, select "wrong item was . Once payment is confirmed you ship it promptly. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. The one I received is as per the photo. Finish enrollment at any CLEAR airport location next time you fly. Accept it and issue return label. That has happened to me. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. He immediately cancels the order and requests a refund. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. I have multiple people selling my exclusive product for less that I sell it for on Ebay. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Dispute the refund. Explain that you used a box, not an envelope, if that is the case. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Is it possible to contact their police department? "That picture shows different items rather than what I sent. Usually it will say the name on the package signs for it even if the signature is someone else. Most of them are happy new year banners being returned in Febuary. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. I once again immediately had them call me to dispute this. Does it look like your packaging, apart from the labels and the stickers? On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I accidentally sent a buyer the wrong item on eBay, but I do - Quora NO Cash Refund for wrong purchased items. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. eBay somehow refunded the buyer automatically when the return was delivered. What's the tracking number? Yes it would add cost. All such complaints from sellers are simply ignored, as profit takes precedence over reason. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. But at least it was worth somewhat close to what the item I sent them was worth. New replies are no longer allowed. This is what it takes to get ebay to appeal a return in your favor. Sucks!! Put it in a bag took pics opened case and returned back explained. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. There are two occasions in the tracking updates that says it was rerouted due to processing error. Message 1of 30 ive had power sellers defraud me for a 50 cent lowes coupon. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Never sold on Ebay before. I don't know what it actually takes for them to get banned. Otherwise she wouldn't have bothered. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. You can always appeal later. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. So buyer filed a claim for a return with eBay citing wrong item sent. This is what people are doing nowadays, so selfish. I Sent An Ebay Buyer The Wrong Item - YouTube Create an account to follow your favorite communities and start taking part in conversations. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Do not refund first and try to appeal after. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Ebay We Can T Process Your PaymentPlease select a different payment You must be new here, in this sub anything and everything is a scam ;). I responded to the return but Im really freaking out. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Is eBay likely to refund the buyer? You take pics of box, item and serial number? There's no possible way I sent the wrong item so he's trying to scam me. So, that explains the different labels and (possibly) the Fragile stickers. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. You're not supposed to be liable for anything that happens to it after that. I did buy the shipping label through ebay. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. 04:18 PM Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. For more information kindly send . I've taken back an item I never sold lol. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. - edited Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). There is undisclosed damage to the item. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. This topic was automatically closed 180 days after the last reply. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Powered by Discourse, best viewed with JavaScript enabled. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Returns, missing items, and refunds for buyers | eBay The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Ebay always takes out the fees and send the remaining money to the Bank on file. If so, it's definitely not a package I've sent out. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. They also have to protect their buyers from fraudulent sellers. They then go to Etsy and order the item from me at full price using a suspect credit card number. Dollars. $15 each. - edited Here are some of the most common ways eBay sellers are scammed. How were you able to call eBay? Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. to fight them over this and go to the Phillippines is beyond annoying. They have no reason to create one earlier. A buyer will offer to purchase your item and send a larger payment than required. That is not the package i sent your cosmetics in. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. A neighbor may have picked it up, so it is worth asking around before you contact USPS. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. 05:05 PM. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Create an account to follow your favorite communities and start taking part in conversations. You send the item promptly but days later you find that the check bounces, leaving you with nothing. If they bring eBay into this, do I stand any chance at all? I just wanted someone else to take a look at the photos and tell me what they thought. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. You have to make them paying you off a better deal than the hassle you will continue causing for them. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Buyer wants to return, says i sent wrong item : r/Ebay document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Got my money back and a promise from eBay to better train their support staff -_-. I wanted to get some advice before I contacted, but I had planned to, yes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyer says item not received, Royal Mail says delivered - EBay The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Five! Do everything you can to annoy them until they finally just pay you the $900 so you go away. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. e-bay couldnt give two hoots for sellers as long as they are making money. Explain it to him like you explained it to us. How to handle a return request as a seller | eBay The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. The buyer pays quickly, and you send the item without concern. Stockholm syndrome - Wikipedia Check all items upon receipt. A buyer from Europe orders at item and pays for it. Is it possible they received it from another seller? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. And while I'll be cordial, it doesn't bode well. What if the buyer is not trying to rip you off but simply made a mistake? An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. 09-10-2020 what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. By ARTHUR WRIGHT. I sent a seller an offer on an item and she accepted. They offer some sort of limited-time discount in order to create a sense of urgency.