"I named the process :"Cloud Technical Team" !Not sure what is going on .. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Even after setting up support proc and presence status. A support process is similar - different stages apply to each process. I was very impressed by this post, this site has always been pleasant news. Right now he' taking a nap.so I'm off to edit some reports! When I made mistakes, I simply reverted to the last saved version. The macro itself is working fine. Appreciate any help. If you haven't taken the Onmi Channel module yet, now is a good time! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. We can't find a field called 'Question Long Text Area'. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. (Not the "standard platform user", just "standard user"). Or rename a standard one? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. This is my current version name. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, I also got this error. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Make sure that the correct date range is selected. Thanks @ Tarik, the directions states to create two roles, which I did. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. And of course, I just tested the challenge 4 again and I passed! I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Make sure that the correct date range is selected. Hi I am stuck in challenge 6. Youll need to enable this whole feature before you start I wont give away what its called! I have created also both categories. Service Cloud Specialist Superbadge Challenge 2 Question. We recommend using a new Developer Edition (DE) to check this challenge. 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Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I'll keep checking if I missed anything. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Error: "We can't find the Entitlement Name in the System Administrator Profile. Still stuck? Leave a comment for the Trailhead Baby! Thank you! These have different SLA milestones an agent has to hit its the same in this section. Modified 2 years, 1 month ago. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I have used knowledge 1000 times and have never had anything like this. You also get personal insight into the life of a Trailhead Baby! Does this match the requirements? Thanks for the help! Select edit page4. Thanks for your advice and help. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. After editing the service console, you might have to edit the new profiles. Hope this solves it for you too. This thing is just hosed and I'm only on #2. @MM - thanks for your time. 3 new items on utility bar. Even clicked edit and save for the profile after changing console settings. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Take a break, grab a snack, and watch this video. Sales at Lychee shadow However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Challenge 4 Case Routing. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. What item is on your lightning Case page layout to show Entitlements? An action can be added to the page layout. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I have read every message I can find and have double and triple checked everything I can think of. But not able to finish this challenge . Tonight's challenge involves the creation of two processes. I have finally managed to get through this stage. this blog is beneficial and great information to share with us. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. (jealous? I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. This superbadge in specific helps building reusable granular components. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Ensure you select the correct Chart format." Goodness! Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Sounds like an easy oops! Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! hmmmm I think I just had to drag the filed onto the layout. Did you perform any particular action to get the email available on the console ? I have the same problem, I have the same problem, could you solve it? We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. "my report is looking all correct. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. The solution? I did add the things mentioned automated action in macro. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Think of this like a Sales Process. where you have opportunity stages associated with the process. Still not sure what Im talking about? I was able to work out a solution, I will outline it below. Ensure Agents have access to Knowledge when viewing a Case". Start in setup. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. i could pass the challenge, so great to have some experts available like you! I am not sure what I'm doing wrong? January 07, 2019. donut! @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. read more, Youre going to think Im totally pathetic for writing about this!!! "I have created the Entitlement Process named "Cirrus Support Process" twice now. The challenge says "add the option for agents to compose emails within the console while looking at a case". Could you share what you have for your dashboard/report/etc and I'll take a look! hey,yes it was, i figured out after you replied. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! These are instructions on the types of rules you need to make. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." can you please suggest something? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? 43 are for Admins. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I also ran into this after copy pasting the API Name out of the error message. Glad you figured it out! stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I'd bet that the solution is to "clone" not rename. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. But not sure what is causing the macro to not find the email template. The error message is so cryptic that it's hard to troubleshoot the issue. I'd try this- Delete the current process. Keep up the good work. Also, my email-to-case and email on demand are checked. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". But trailhead gives an error message back. "Can you please help me, what am I missing? I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. It's a picklist. Did you check the values? Review the steps to rename the console to 'Cloud Support Service Console'. It's easy to miss. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page.