Ive talked to 20 different people, no ones helped at all, it says my service is active but I dont have any bars, only says sos. Why Can't I Talk To A Real Person. Listen: OBR Straight Talk Episode 6, Are the Refs to Blame? All of a sudden my phone stuck in sos mode. Here you will find answers to our most frequently asked questions! Its Free to Join! If you must I caution you against any long term contracts as if something goes wrong you will not get your money back. Privacy Policy. Why Ripoff Report will not release author information! Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard. SMH!!!! I told all of them the error I got. PLEASE if you want good service or a good phone plan look ANYWHERE else. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. Refill with your credit card right from your device. Been a customer for almost 8 years now and I recently bought a iPhone from straight talk. They had me factory reset my phone to see if that would help which obviously it never did, and now I need to set up my iPhone all over again including cellular. Cell service is strong here. You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. They asked if they could call me on a different number to troubleshoot. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. The latest complaint No mobile service was resolved on Jan 16, 2023. Still no service. Sorry you won't get any! You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. Its just ridiculous. Please keep sharing your experiences so we can continue to improve this free resource. I bought a sim and plan from them at Walmart for $35. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. I have been with Straight Talk Wireless for 3 years now. Many consumers have expressed frustration with Straight Talk's phone-based customer service. We DO NOT remove reports. Your balance information will be displayed on the screen. WebTell us what your question is about so we can direct you to the best team to help you. Straight Talk works like most other major cellphone companies but doesnt require long-term contracts. I factory reset the phone as well. > Change Credit Card or Checking Account. The phone is not within the Straight Talk Service Area Map . For assistance, please contact us at 1-877-430-2355. It may also be a good "last-ditch" effort before escalating your complaint to a consumer protection agency. There are four 30-day service plans: $30 All You Need Plan with 1,500 nationwide minutes, unlimited nationwide messages, plus 100 megabytes of data. Straight Talk will unlock phones for current and former Straight Talk customers for free. We recommend that a Gmail account be created, if they don?t have one already, in order to take full advantage of what Android offers. INSTALL NOW>> Forget about data limits! I'd have to message back later so I called and there was no manager on duty so left my call back number to speak with a manager and 2 days later still haven't heard from Straight Talk. Chat with Support Call Directly Need guided support? All rights reserved. TRACK USAGE: You may download a Data Usage app such as My Data Manager. Then to unlock your Straight Talk phone: Retrieve your phone's IMEI number. If your are able to make and receive calls, your Straight Talk phone is active.Keep in mind that upon completing the activation steps either through our website at www.straighttalk.com/Activate or through our Customer Care Center at 1-877-430-CELL (1-877-430-2355), you will be asked to place a test call to confirm that activation was successful. All Rights Reserved. We then hung up. Please fill out the form below and we will be in touch with you ASAP. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. Imagine not being able to call the police? Its slower data speeds may not work for people who use their phones for streaming. Your transfer of a Phone Number from your current wireless carrier to a New Straight Talk may take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. If you need to see tips for WiFi connectivity, click here. After spending over 2 hours on hold they disconnect me. Be sure to call the store ahead of time to find out when Straight Talk specialists will be on duty. Finally, click on the option for Chat Now and follow the prompt to reach a customer representative. I've been on the phone 4 different tech people. Wait a few minutes, and youll be connected to a customer service rep, where you can now make your cancellation request. Straight Talk has continued to offer quality services since launching a few years ago. I absolutely hate Straight Talk! Check running services and close unnecessary applications. I never was able to get one. WebStraight Talk Home Internet service available in select areas. Calling customer support is useless. I resisted but they insisted they needed the info and there would be no problem. It offers a wide variety of smartphones and allows users to activate service on their current phones. The $10 Global Calling Card must be combined with another Straight Talk Service Plan. @PBQB523 Focusing on our quality of customer service is our priority. They all told me no problem they can get it working. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. I am a prospective customer of Straight Talk. I do not know if they changed their website or not. Now Im sitting here on hold again for over 20 min now. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. You'll see a list of merchants you've subscribed to. They might even offer some discounts or incentives to keep you with them. Have question about your phone or service? Simply let him/her know that youd like to cancel your Straight Talk service. Does Straight Talk offer a refund after cancellation? Emails bounce back, phone calls require my phone number being in their customer base, and a chat request links to a page trying to sell me phones How do you get in touch with them if you are a prospective customer? Thank you, you have successfully subscribed to our newsletter! Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. The NEW $55 Plan will -Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a Straight Talk Account) or you can create an account by selecting Create an Account. And since todays guide is about how to cancel your Straight Talk service, here are a few steps to help you on your journey. Who's crazy enough to start this website? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Straight Talk offers phone-based customer service between 8 am and 11:45 pm Eastern time seven days a week. Do not work with this company it's a scam. This number worked fantastically, and I got all I needed accomplished! I accidentally threw my sim card away when switching to Visible. [Answered] How to Cancel Straight Talk Service Guide, [Solved] How to find Straight Talk PUK code Guide, [Answered] How Many Lines Can You Have on Verizon. Find more than 137,785 complaints| Ripoff Report Will I be able to use my existing handset when I move to Straight Talk? When I called customer service to get a replacement they told me Im crap out of luck and continued to belittle me and verbally attack me as if it was my fault they sent me a broken inoperable device. I cant text their 611611 or make any calls, Ive done the reboot 16 times and everything Google has suggested and no luck. I'm switching service I don't even want it anymore. I had a fraudulent charge on my credit card account from Match.com. You may transfer your telephone number from another company to Straight Talk. Note that it can take up to two business days for Straight Talk to process your request. After installing it in my phone it said SOS for the cell signal. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. They refuse to credit my account and are charging me full price for another month without the service I paid for. It kept saying I had a new line and I had to get another package when I already had a package and I did not need a new line because we was just getting a new phone. If you arent satisfied with Straight Talks service quality, you might want to cancel your subscription and switch to a new carrier that delivers the quality youre looking for. Some phones on specific plans have hotspot capabilities. So I did, only to have them say to go back to the store to get a refund, because thats where I bought it. Apparently I am not the only one with issues. Sorry they won't. Wow! Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] So we created a free concierge service you can call at the phone number below. The freaking phone isn't no good the button doesn't work. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. Once the application is downloaded, you will need to sign in with your email credentials (username and password). Copyright 1997-2023 Ripoff Report. Airtime minutes will be deducted plus the cost of the International call. That person took my address, email address, and phone number. WebOverview of Straight Talk Wireless complaint handling. This company and the people who work here are so horrible. I asked what request and he said that the ticket was closed and there was nothing else he could do. I am very upset that they would not honor the warranty that the phone was supposed to have. There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. It is affordable and I like that I could bring my own phone. ^FT You have exceeded the amount of Smartpay items allowed in your cart. Straight Talk wireless offers customer service by a physical mailing address and toll-free phone support. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e I have been calling them for 3 day's in a row and have been on hold for hour's at at time. Receive your unlock code via email. Contact Straight Talk via social media: Another text-based option is to contact Straight Talk through its Twitter or Facebook accounts. A month equals 30 days. Step 2: Reach out to Straight Talk customer service, Step: Return the phone and accessories sent to you. r/StraightTalk 2 yr. ago. Thanks SO much! Make sure you check if your phone is compatible by texting "KYOP" to 611611. The Straight Talk call center that you call into has employees from Florida and is open Mon-Sun: 8am-12am EST according to customers. Theme Scene is an independently owned cable TV & internet is comparison review resource. We will get back to you in a few minutes. then don't hesitate to contact us, Home / Guide / [Answered] How to Cancel Straight Talk Service Guide. Reward Points have no cash value and cannot be transferred to another customer. Calls are billed in one-minute increments. This is one of the worst experiences I've ever had with any company. Never had any other carrier! And tell me why the day I paid the 130 plus tax my son phone haven't worked (No text, No phone calls etc) he can't do anything. I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC. It's now been a day and half. Access the Wifi Optimizer to help reduce data usage. Find answers to common Straighttalk questions below. I called customer service multiple times only to have the call dropped each time. He just did want to do it. Click on "Straight Talk My Account" or "TracFone Wireless, Inc." to cancel. You can purchase the latest phones or keep your own to take advantage of the companys clear and consistent nationwide coverage. Their system cannot handle if you have to fix your phone and do not have access to get a text on your old phone. Went to walmart to buy a hotspot to get me by. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. The data is non existent no matter if it is the beginning or end of your service date. When I switched my wife to Visible from Cricket it only took ten minutes.I will never buy Straight Talk again. I have had nothing but horrible service ever since I've had this horrible carrier. BasicTalk 911 service operates differently than traditional 911. Please save your time and don't do this service. Corporate Advocacy Program: How to repair your business reputation. All you need to do is dial this number: 1-877-430-2355 and follow a prompt. Please click on www.straighttalk.com/Coverage to view our Service Area Map. Nobody can help me. If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. It's the most convenient way to manage your service. The wireless phone number can be changed only up to 4 times per year. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Original review: Feb. 1, 2023. It doesnt restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options. Had enough of straight talk terrible customer service. Kept asking to speak to a manager but was told they were a manager. Went to Walmart, only to have them tell me that they dont know why they sent me and no refund will be granted. FAQ. For the last few months I have had data problems, connectivity issues, cannot log in to website or app. PHONE NUMBER 1-310-707-0000 or 1-866-701-5577 SUPPORT Get help with activation, set up, APN settings, and more by contacting our customer support team. Click "Settings" "Payments". 2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. They lease service from AT&T, Verizon, T-Mobile or Sprint. After requesting the customer service team at Straight Talk to cancel your service, your request will take 24 to 48 hours to be approved. What a complete waste of time. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. Straight Talk uses the AT&T, T-Mobile, Verizon and Sprint networks. HIGH SPEED INTERNET REQUIRED. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. Internet, (Kathy) Song Mo Xin Song Mo Xin Im not able to access my funds or be able to talk to a live representative unless I pay a $34k deposit. You can not ever speak to a Manager when you do they hand it back to the same rep who coulnt help you in the first place! I've had Straight Talk for 2 years now and I have not a single complaint about their coverage, their service or the price. Shop for phones, devices, accessories or bring your own device, Enroll in auto-refill or refill your service now. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. Use the charger that came with your phone to avoid battery damage. And this doesn't make any sense at all. Your transfer of a Straight Talk Number when upgrading to a New Straight Talk phone may take up to 24 hours. To Activate your new Straight Talk phone online, you simply need to go to www.straighttalk.com/Activate. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. INSTALL NOW>>. Wasted half a day! Online chat: If you think calling the Straight Talk customer service team will be a big deal, you can opt for the online chat instead. I didnt know it was on auto pa Payed my bill and now I can't make or receive calls. This is the best way to manage and repair your business reputation. Power and Associates has ranked Straight Talk customer care significantly lower than most full-service prepaid and postpaid carriers, though Smart Talk does rank ahead of some limited-service, prepaid brands. Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. No customer service at all. Typical issues include long wait times, customer service representatives who are unable or unwilling to offer solutions to typical user problems and language barriers. Jan 4th of 2023 lost all coverage and internet. Do not work with this company. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! I've been with straight talk for years but tried to activate a new phone and so far I've been waiting for a full day. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. This was a phone that was over $300, lasted 7 months, and just stopped working (with no misuse of it). Enter your address to check service availability for your address. Click Submit'. Plans include unlimited talk and text and high-speed data. I called ST customer service. Walmart is the exclusive retailer of Straight Talk service, although it is possible to purchase Straight Talk service and devices through the company's website or telephone-based customer support. I was charged double on my daughter phone ***-***-****. This all happened after verizon bought them out.