Log into your Virgin Mobile account | Virgin Mobile 3. To learn how to contact Virgin Media through their online forums, scroll down! Virgin Media does not have a customer service email address. on I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Its headquarters are in Hook, Hampshire, United Kingdom. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Virgin Media: how to contact customer services and make them listen to This could save you valuable time, as opposed to trying to contact them. 15:20. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. 14:06. Step 3: Plug in your NOW Broadband Hub on the go-live date. The services and products mentioned on this website may only represent a small selection of the options available to you. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on How to send an email | Virgin Media Help The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. Virgin has a selection of active social media accounts where customers can get in touch. 04-07-2022 What error are you getting with that forgotten password page when you enter the security information? It is no longer possible to create new virginmedia.com email addresses. I'm trying to set up a new email address on my account. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. Virgin has a selection of active social media accounts where customers can get in touch. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. and is reached by going into manage other accounts. Cookies used for marketing and advertising purposes. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. The service is available from 8am to 10pm seven days a week. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. Run Turgs Virgin Media Email Backup on Windows. on 29-01-2022 12-07-2022 11:18 Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Queen Mlangeni - Marketing Manager - South African Graduates - LinkedIn online chat not working, Re: How do customers contact Virgin Media? This article was co-authored by wikiHow Staff. I can confirm the number you were called from is not us. Camille Todaro - Senior SEO Copywriter - Hilton | LinkedIn I'm sorry to hear you're having an issue with upgrading your broadband. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. Changes to our Acceptable Use Policy for Virgin Media Mail. Contact Virgin Media: Phone, Email & Live Chat - Selectra Use Virgin Media phone lines when calling from a different provider. I got through yesterday via the Whatsapp which I think is a very good service. There are 8 references cited in this article, which can be found at the bottom of the page. on Thank you for your post. By continuing to browse, you accept the use of cookies. Contacting Virgin Media They can look at options outside of the bundle deal for you. It is0345 600 0789 for mobile customers. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. - View your recent mobile usage . You may have read posts here showing that the email address continues beyond 90 days but you should not . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Account number. To find out more about the Community check out our Getting Started guide, 10-09-2022 Virgin Media Service Email Postal Address I'll send you a PM now to assist further. 15:15. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. 09-07-2022 You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. 12:17. Talk to our experts and get your broadband sorted out in minutes. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. They are free if you are on the Gig1 . There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. 06-07-2022 Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Or 0345 454 1111 from any other phone. Contact Virgin Mobile easily. on Thank you so much for your post and welcome to the community forums, it's great to have you here. These phone numbers work for people in the UK only. Complaint Form - Virgin Media In total, there are 6 ways to get in touch with them. Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . If you're not using your own device, read our help on private browsing before you sign in. Here to help! The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Why Get a Virgin Media Hub 5? [And Can You Get One For Free?] Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. Young Guns 2020 Winner, Sound Design The One Club. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. And, I always pay extra for the "signed for" postal option. Necessary to provide basic functions of the website such as page navigation. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. I could go to Google but would rather keep them all in the one place. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. 25-08-2022 Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Talk to other friendly customers and members of the Virgin Media team. Step 1) Create a distribution list in your Address Book. Thanks. There shouldn't be any need to enter any card details Crashedagain, are you using this site here? 08:48. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Contact Virgin Media | Fastest, No Wait Time - GetHuman It's free and takes less than a minute to check and compare. Call Connection Service. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . Most news organizations publish an email or phone number for tips on stories. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. Click on the next button to Backup Virgin Media . This website uses cookies to give you the best experience. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. Check out our guide - How to pay my Virgin Media bill, on Develop the tech skills you need for work and life. G o back to how it was.Oh! If you are calling Virgin Media Ireland from abroad, use 0035312458000. Virgin Media UK does not provide this service. I've been trying to contact Virgin Media for about 3 weeks now. Cara Durbin email address & phone number | Virgin Media O2 Business Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Saturday: 8am to 8pm. Choose the destination location path to save Virgin Media emails. Hi Molly. What is it you need to speak with the team regarding? This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. This is useful if photos will help your explanation. 13:32. By using our site, you agree to our. 10-09-2022 So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on Virgin Media users unable to access or sign in to email accounts