This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. , Most single items can be wrapped with 3 of padding in a single box. Next, clean the lens with dish soap and dry with a microfibre cloth. Check out the damage on the box: And there was damage on almost every side of the charger. It would leave a sour taste in my mouth too. For items that have a total cost of $750 or more, signature confirmation is required. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. Very Sad! If you want to start your own business, the reseller business model can be a great place to start. Transfer money online in seconds with PayPal money transfer. Also we would never sell a broken item pretending that it was not broken. Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! ~Sandy 0 Kudos Login to Reply or Kudo Options You're also responsible for any return shipping you promise to pay in your return policy. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. An honest , ethical seller will refund return shipping on a defective item. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Reply elislider 6 yr. ago I shipped an item and it was damaged in shipping. 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If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Why was my refund less than the amount I paid? I wasnt even expecting them to put the money back in my account right then. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. And I cant recall a time that we have lost money on an item and a case. You can unsubscribe anytime. By the way, I notice you have four Neutrals in six months (which I think is a lot). You can save time and money by printing shipping labels for your sold items on eBay. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. Many eBay sellers accept returns if you've changed your mind. Ebay does not accept pictures in disputes, why would a seller? After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Yes, it's that simple! I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. . All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. So CALL eBay when something like this happens. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. Most sellers refund as soon as they get the item back. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Receive a full refund, partial refund, or replacement item. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. The letter also stated that there would be no replacements sent. Why should a buyer be out anything because they got something broken? 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Free shipping for many products! In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. Once you request a return, the seller should get back to you within 3 business days. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Individual policies will vary from shop to shop. Since he didnt package it properly, he may not be able to collect the insurance. Who pays for return shipping? To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. Why would the buyer be liable for return shipping if damaged by the carrier? If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Part Number: HPE-HP46C-MAG. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. We recommend using a tracked service for return shipping. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Return shipping costs when you use an eBay label. I grew up in Central Florida and have lived here my whole life. Return an item with alternative shipping arrangements. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Is Getting a Refund for a USPS Late Delivery Possible? The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. Thank you Jen. I was calling them to see what my options were. That's not "new". For items that have a total cost of $750 or more, signature confirmation is required. I'm not confident that I will receive the refundif I don't send with tracking. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. . How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. As to a Return within the GSP for Not As Described, I would assume the same principle applies. Love seeing what you guys findVery cool find on the stilts! Specify a refund amount for the item or for the order. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. How do I initiate a claim? Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. The returns process. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Look at the metal bent in! We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. You can offer returns on individual or all items and distinguish between domestic and international return policies. I don't plan on stopping any time soon. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If the buyer paid, theyll need to contact the carrier instead. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. A lot of people, well, I dunno. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Return an item for a refund. But that was not the case. Read our most popular questions and answers on how to handle return shipping for items you've sold. Hopefully this isn't a seller in China. For more details, please see our Condition of returned items policy. If youprefer, you can provide the buyer with another method of returning the item. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. Grab our Beginners Guide to Selling on eBay to help you get started the right way. .. just like we do now when buyers claim they never received the item! Thanks for the good suggestion. I think you need to learn not to take things so personally and choose your battles more carefully. Message 3of 4 latest reply 3 Helpful Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. What does the EBAY Commuity feel about this. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Choose a reason for the refund. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. Why on earth would you want anyone to spend money sending it back to you? If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. We used the other account for our own private purchases. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. I just wish more sellers would beflexible depending on the circumstances. Please include a picture of the damage and your order number. See how to check the status of your return. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). And there not even any hassle. Asking for a Refund from the USPS. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. I received it with stains and pulls in the fabric. All Rights Reserved. Honestly, this has left such a bad taste. eBay Item Returned Damaged? 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. It doesn't count against your ratings but it doesn't look good when potential buyers see this. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. See the Abusive buyer policy for more examples of activity that we don't allow. Bumper may require modification if your vehicle has a tow bar fitted. 04:41 AM I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. What happens if eBay seller doesnt respond to return request? This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. I took pictures and opened a case. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. Or perhaps send a replacement if you return the item via untracked shipping? Why should a buyer be out anything because they got something broken? Required fields are marked *. You can also check the progress of your return request at any time. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. The neg's relateprimarily to the receipt of the wrong item or a defective item. Expand. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. eBay sellers can include a restocking fee of up to 20% for returned items. This may take a few days. You can also start a return request from your Purchases in My eBay. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. You shouldnt have problems getting back the money that the item is worth. The item was significantly not as described. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. The stilts were a pretty great find! Saiba mais sobre a Autenticidade garantida do eBay. The good news isyou dont need to explore all this yourself!