I press Sync and it starts working but still says no signal detected. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Samsung Odyssey G9 Neo with Hue Sync Box and Hue Play Lightstrip Optional: Pair a TV remote to the Hue sync box. On your PC, search for %appdata% in the taskbar. Hue Play HDMI Sync box | Page 20 | AVForums I don't get it. I think almost everyone will like to watch movies, listen to music and play games. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. This site contains user submitted content, comments and opinions and is for informational purposes Thanks! This software allows the lighting system to react to the media youre playing on your computer or phone. However for some users, they don't understand the charm in a practical moving watching experience. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Philips Hue Play Sync Box Review - MacRumors I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! You must feel desperate at this time. Of course, many people still like it very much. Can we ask, have you tried any other configurations? Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Aug 21, 2020 5:09 PM in response to i_rina. There are applications that claim to work on Smart TV's with this box however they do not work . The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Please note that all comments go into a moderation queue (to prevent blog spam). The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Many technology companies like Philips often release new updates for their hardware or software. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. They both sample video and audio output to your monitor and have your Hue lights react accordingly. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. This is a two-part combo of an app and a new physical device. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. *Dolby Vision Enhanced Compability turned on (Hue Box)? It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. provided; every potential issue may involve several factors not detailed in the conversations Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. All postings and use of the content on this site are subject to the. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. My Smart Plug Keeps Turning On (or Off) By Itself! Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . How to Set up a Philips Hue Sync Box with a TV - How-To Geek So it's the sync box that's got the problem, not the wifi. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. This is a pretty glaring problem. Description. The system is composed of two standalone units, which are an app and a physical box. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Hue Sync Box adds support for Siri control alongside - AppleInsider If Not, Why Not?! The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Simply delete this folder and the app should repair itself. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. You may have an access point or two within your home if you like to use smart home devices. Especially smart apps that need to maintain a near constant connection with several devices at once. Obviously the lights won't sync because the hue sync is not connected. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Dolby vision wont work correctly on my 2016 LG Oled C6. Here I will give some suggestions if you will have some glitches. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Hue uses these connections to create their surround lighting experience. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. There are two of the biggest problems for it. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). For example, HDMI 1 could be the name of your gaming console. No response from them. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Why Your Hue Sync Has Connection Errors (& How To Resolve) You also can turn off the 5ghz network to see if it works. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. User profile for user: Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Continue holding the BIND and EJECT buttons for 10-15 seconds. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). 9. 8. A: Answer. However, the Hue Sync Box really needs that reliable connection. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. New technology and new devices will always have some problems for many users. My AVR supports Dolby vision pass through. However, it just supports 60Hz inputs currently. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. UU. (6 Safety Tips). You do not have to change the optical cable. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It requires an HDMI input and Smart TVs dont output the video signal. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). 2- Connecting directly to TV without using Hue Sync Box. Does the Sync Box come ON when the TV is powered on?" If you havent done that yet, first install your Hue Bridge. The Lifespan of Smart Plugs: Do They Have an Expiration Date? (2 ways), Are Philips Hue Bulbs Bright Enough? Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. only. Apple may provide or recommend responses as a possible solution based on the information zulfikarfrombanbury, call Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn User profile for user: So, it would seem I'm the only one having this issue. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All Rights Reserved. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Apple TV 4K, Rollback the version of the Hue Sync App. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). 5. 2018-2023 Signify Holding. Delete Appdata files, it will be repopulated. Press the button on the Hue Bridge. I am using a DisplayPort to HDMI cable. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. At this point, we would recommend you to Contact Apple Support. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. However, whether its the app or the physical box, both systems are known to have some issues during connection. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Yes I've tried everything you mentioned on your comment. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Sync your on-screen TV content. Very happy!! What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. The Philips Hue . Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Required fields are marked *. To start the conversation again, simply Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Philips Hue on Twitter I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Apple disclaims any and all liability for the acts, JavaScript is disabled. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. For many users, the Hue Sync Box should be ready to use right out of the box. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. There you have it! Ive fixed it. Would anything change if you used an Ethernet cable between your router and the Hue bridge? I've contacted Philips Hue Support but they don't know what they are doing. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube Or experience the music that you are listening to transports you to a different universe? The images are in Dutch and have not much meaning other then . Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Connectivity Issue with Hue Bridge and Hue Sync. You also can seek help from theirTwitter. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Luckily, there's an easy way to fix this. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Youve probably already guessed the solution here. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Philips Hue brings smart lighting to everyday homes. Refunds. Here are a few of the most common issues with the Hue Sync app. Thank you for using Apple Support Communities. This is a very troublesome problem. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. On a Mac, the data folder is called the cache.. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . The Sync Box supports HDMI. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. If you have not created one, you can do so in the Hue app. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. If you have any questions, feedback or suggestions about this article, please leave a comment below. I have these issues as well. You can check the apps data files. Philips Hue Sync - Apps on Google Play Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. My Nvidia shield pro works brilliantly . HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? All you need to do is rollback the version of the Hue Sync app you are using. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. For a better experience, please enable JavaScript in your browser before proceeding. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Cmcruz32, User profile for user: I was going to send mine back as I couldn't get it working properly all the time. I turned off the HDMI inactive for 20 min setting and this stopped it. Just looked at the Gradient and i'm sold on that. New owner. Hue Sync app shows no signal detected : r/Hue - reddit Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. This is another one youve probably already guessed the solution for. You can install this app on your device. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. This app allows you to do a lot of fun things, it is for both Mac and PC users. How to Get Dolby Atmos to Pass Through Hue Sync to For that reason, you should always make sure that the WiFi signal reaching the system is strong. It was the only thing that worked for me after hours of trying. Or want to be part of a movie? I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Can Philips Hue Control Other Bulbs or Normal Lights. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Smart Plugs and Your Home: Is Radiation a Silent Threat? The cable box should run thru the receiver. Who knows? Lets go through some of the most common bugs and how you can fix them quickly and easily. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Any help appreciated. This folder will have sub-folders for each application. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Is Philips Hue Z-Wave or Zigbee? How to set up Philips Hue Play HDMI Sync Box - YouTube These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Delete this folder. Is your Hue Bridge connected and added to the Hue app? 1-800-MY-APPLE, or, Sales and Is there a way to force the Apple TV 4K to send Dolby Vision? NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. All you need to do is set up a new entertainment area on your smartphone. These are relatively new Hue products and still have to go through their growing pains. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Mine was turning off using HDMI out 2 on my Denon. Seems like after the last box update nothing is working it's been a while now. POWER ON AUTOMATICALLY. Philips Hue Sync - Apps on Google Play Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. We and our partners use cookies to Store and/or access information on a device. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Learn more about brightness. No, * Image on the television? Its really that easy. These are devices that boost the range and performance of your Wi-Fi router. Im Tristan Perry, the guy behind Smart Home Point. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Uninstall both Hue and Hue Sync app and reinstalled them. I have no problems with any other device . All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix.