Just so you are aware, there is no case in which a driver would disclose that they have completed delivery, without them actually doing so. "Left at Dock" means that UPS has recieved the package and is in their possession but didnt make it onto the trailer going to your nearest distribution center. Follow these tips to ensure you always receive your package. I leave on vacation tomorrow and don't know what to do now. View UPS Shipping Costs, Rates and Charges. Another step to take when UPS says delivered but no package is to speak with your neighbors. Your neighborhood location can advise you on the best packaging method for your item(s). This indicator is made up of the following three components: MI - a UPS Mail Innovations indicatorXXXXXX - a unique 6-digit customer number assigned by UPS Mail InnovationsNNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Log in. You can then use it to track your order by following these steps: Enter the shipment reference and shipper account, Select the destination country or territory, Enter the 12-digit number thats located on the UPS InfoNotice, See if the driver left your package at your front porch, side door, back porch, garage area, or some other safe place (if the package doesnt require your signature upon arrival), Check with your neighbor or another resident of your home whether they picked it up (if its a package that requires your signature), Contact the sender of the package and initiate a trace process with UPS, Report the problem to UPS directly and try to get a refund, Submit a claim with DoNotPay and request a refund in a snap, Choose the courier and provide details about the shipment, Provide us with some personal information, such as your contact details and policy number, Tell us the reasons youre filing the claim and explain the accident. Already have a UPS My Choice Account? With a lock box, you can be sure that your package is safe. No paper mess and a greener planet. Excellent!!! For a list of shipping holidays, contact the package carrier directly. Send the bar-coded Request for Claim Payment form as a fax cover page, along with required documents listed, to the fax number on the Damage/Loss Notification letter. From the time when the investigation begins, you will probably need to wait approximately 7 days in order to hear further from them and to proceed to your next step from there. Sometimes we have to manually put in the street address but a wrong city name already filled in and they didn't realize it before marking the stop as complete. To find out more about UPS Delivery Intercept and how to intercept a package, contact your neighborhood location. However, we cannot pick up pre-manifested packages. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. This thread is archived. Box address, the recipients phone number must be included on the label. UPS left at dock? Signed by dock? - AnswerData Fill out the Request for Claim Payment form using black ink. Contact your neighborhood location to ensure it offers this service. Theres also a chance that the delivery driver forgot to put on the notice that they left it with a neighbor. (2023 Updated), Does Sam's Club Have Curbside Pickup? Log in to UPS.com to view your My Choice dashboard. 2023 Their Virtual Mailbox is great to have while on the road. Lover of all things outdoors and appreciate the little things in life. Check out some of what we can do for you in minutes: Apart from protecting your consumer rights, DoNotPay can break down and fast-track many legal procedures for you. They do so to prevent theft of your packages. Are you with a state or local government agency or entity looking to ship packages? Hey UPS, Where Is My Package? Service Alert Due to Situation in Ukraine. Read more below. From there, the USPS will make the delivery. Most things that are transferred to the post office show up in tracking as such, but there are a few that don't. If you have a lost package or it's damaged, we'll investigate, If we cant find it, well issue a claim. Everyone needs a helping hand every now and then. Finally, those who live in an apartment or condo can utilize their front office services. Generally, speaking, you will be asked to provide the customer service agent with a contact number they can reach out at, right after they have started investigating//researching for the lost package. UPS says that if you cant find your package, but the driver marked it delivered, then you need to contact the seller. Just log in or create a new user ID to have those sent to your door. Understanding Tracking Status | UPS - United States After assisting you with notarizing, our in-store experts can make as many copies as youd like and send them anywhere they need to go. There are several options you could explore to remediate the problem. First, speak directly with either your postal carrier (if package sent via USPS) or FedEx driver (if package sent via FedEx). Both UPS and FedEx have a partnership with the USPS for certain service areas near the PO. If youve checked all the areas on the outside of your home and still cant find the package, then either theft or a mistake has occurred. Open a Free AccountView My Profile Settings. For UPS shipments, UPS offers UPS Delivery Intercept, allowing the shipper (i.e., The UPS Store) to maintain control of packages as they move through the UPS network. When the package is delivered, e-mail notifications will be sent to all specified e-mail addresses with a link to the most current package information. For inexpensive packages, it might not be worth the extra effort. They believe its safer than leaving your package by the front door where thieves can steal it. If authorized, UPS will sometimes leave your package with a neighbor instead. If your package happens to be small or light, then theres a good chance that the USPS is going to deliver it to your door instead of UPS. What does 'your package was left on the dock' mean? I bought a - Quora Excellent!! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Basically it allows the USPS to deliver it to your house rather than having a big P1000 from UPS or FDX roll up to your house. What To Do if the UPS Out-for-Delivery Package Was Not Delivered. This keeps it safe until you arrive to pick it up. There are a few things you can do to prevent this situation from happening or reduce its chances. Need information on your packages location, options for changing your delivery or filing a claim? So make sure to have that handy, in order to be over to pass it on to the UPS customer service agent you will be speaking with on the phone. Read more below. Your package shows as delivered but you can't find it. Keep in mind that porch pirating is becoming a big issue for package deliveries, leading federal authorities to get involved. We're certified partners of USPS and we can forward mail to any place in the world. Its a frustrating experience when youre expecting a package, but it never shows. The UPS Store location will be able to submit a UPS Guaranteed Service Refund request for eligible service refunds on your shipment. USE OF THIS SITE CONSTITUTES ACCEPTANCE OF OUR TERMS OF USE AND PRIVACY POLICY. Once your address is registered, email notifications for all future deliveries will come. Those cases where mail slipped through the crack or when the package was not delivered on time are usually very rare. Because our locations are individually owned and operated, prices may vary. Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of address correction. If you like you can pm me the tracking and Ill look in to it for you. Enter your zipcode to see how long it will take for your package to reach any state in the U.S. Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later. You can also request that UPS reimburses the transportation cost. Customer Number 800-742-5877 - by the Numbers. At the store, theyll hold onto your package for a few days until you can arrive to pick it up. 3 Answers. r/UPS on Reddit: Bought an Ebay item, Package says delivered to my city Because the sender is the customer of The UPS Store, he or she must immediately notify The UPS Store location that shipped the item(s). Is Getting a Refund for a USPS Late Delivery Possible? Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? By giving the driver a few clear instructions, you can reduce confusion and the chances of a missed delivery. UPS Ground packages are generally delivered anytime Monday through Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours. This means you either signed a signature release for your address allowing drivers to leave packages unattended, or the driver found a safe place to leave it. Where does your package need to go and how fast do you want it to get there? Press J to jump to the feed. #13. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Besides being able to file complaints on your behalf, DoNotPay can also file an insurance claim for you. Cancel anytime! - call the UPS # to see the status of your package, and provide the gate code if they don't have . How To File a USPS Delivery Complaint in a Few Clicks. Read more below. What does UPS' 'left at dock' mean? - Quora Contact your neighborhood location to ensure it offers packing and shipping of large or odd-shaped items. Showing delivered and Left at dock mean local post office? You could determine through them if they received the package from the UPS.