A second tow relating to the one Breakdown is available up to 20km in any direction at no charge under the following circumstances: Towing Entitlements are not available in the event of lost, stolen keys or lockout. Bill Payment - @RACV #12. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB) A two, four, or six wheeled registered vehicle that is towed by your Eligible Vehicle, and includes a pop top or camper Trailer, and is not an Ineligible Caravan or Trailer. Additionally, specialist towing Entitlements will apply for Specialist Equipment and/or additional labour required for the relocation of your vehicle such as from a parking garage. Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time. RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB) Terms & Conditions T&Cs When booking/purchasing with ClubConnect, you are agreeing to abide by the following terms and conditions: Voucher Validity Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified. (b)Accommodation up to $1,200 per incident and rental vehicle for up to 6 days, up to $110 per day. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. See criteria for Eligible Vehicles in the Service limitations section above. RACV Deals, Coupons & Vouchers - OzBargain The information provided is general advice only. Membership in RACQ in accordance with RACQs Constitution. Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy duty jack. Pricing effective 1 February 2023 and subject to change. Target Market Determination for Motor Vehicle Insurance cover (PDF, 45 KB), Target Market Determination for Caravan and Trailer Insurance cover (PDF, 42 KB), Target Market Determination for Veteran, Vintage and Classic Vehicle Insurance cover (PDF, 40 KB), Target Market Determination for Boat Insurance cover (PDF, 41 KB), RACV Complete Care Motor Insurance product brochure (PDF, 204 KB), RACV Motor Insurance product brochure (PDF, 165 KB), RACV Caravan and Trailer product brochure (PDF, 207 KB), RACV Veteran, Vintage and Classic Vehicle Insurance product brochure (PDF, 145 KB), RACV Boat Insurance product brochure (PDF, 146 KB), RACV Financial Services Guide (PDF, 31 KB). If the key to your Eligible Vehicle or Eligible Caravan or Trailer has been lost, damaged or stolen, where possible, RACQ will arrange and pay for the services of a locksmith in accordance with your Entitlements. By using our site, you agree to us collecting this information and to ourPrivacy Charter. Winning a 2022 Mozo Experts Choice Award in the Exceptional Quality Car . Plus, any licensed driver using your nominated vehicle can get help too. Terms and conditions may include: Intellectual property rights Termination clauses Governing law clause DMCA notice clause Limitation of liability Enforceability clause Arbitration clause Confidentiality clause Indemnification clause Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. Anything in excess of that distance will be charged to the Driver; (g) You require transportation of passengers beyond the safe carrying capacity of the towing vehicle; (h) RACQ has already provided a service in respect of one Breakdown, excluding the Ultimate, Gold and Gold50 member Entitlement of a second tow at no charge up to 20km; (i) We cannot access your vehicle due to the location of the Breakdown or other factors out of our control (e.g. Flights are only available on a commercial scheduled service airline. If RACQ are unable to provide you with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a tow to the nearest Accessible Charging Station or to your home, in accordance with your Entitlements. Brisbane QLD. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB) For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. BMW Roadside Assistance | ProductReview.com.au Upon becoming a member of RACQ, the member agrees to be bound by the RACQ Membership Terms and Conditions, Constitution, and any relevant product terms and conditions published by RACQ or one of its third party providers may change from time to time. You are responsible for all running and incidental costs, including any insurance excess fees that may apply in the event of a claim, and any deposit required by the rental company. If you have a caravan or trailer, Total Care or Extra Care might suit you they both include a level of assistance if the towing vehicle breaks down. You can get emergency roadside assistance 24 hours after you purchase your subscription. Policy Documents | Motor Insurance | RACV Here's why emergency recovery insurance is essential for - WhichCar Terms and conditions apply. RACV Total Care No Good At Talbotville | 4x4Earth If we cant, well have it towed within your Entitlements. 90% of issues are fixed on the spot, so you can get moving again. RACV total care covers all your vehicles including motorbikes and push bikes. I am covered by RACV Total Care, which is supposed to cover breakdowns of "Any vehicle you are driving" to be towed to either an agreed location within a set distance, or to the nearest RACV service center for repair. This waiver of fees will not apply where RACQ is providing Services outside of the Entitlements. RACQ may refuse to provide further Services until you comply with any such requests or Service may be provided for a fee. The terms and conditions are used to avoid almost anything other than a recovery on a bitumen road and even then, the towing limits allowed are far in a way insufficient for those of us who travel a long way from home. Look no further. Call 13 11 11 and let us know your name, where youre located and whats gone wrong. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB) RACQ will provide Services to the following locations within mainland Queensland where rivers need to be crossed: Jardine, Daintree, Bloomfield, Mossman and Noosa North Shore. In the spirit of reconciliation, RACQ acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. A document sent to you after you purchase your insurance policy. Once a trend of excessive use has been identified, members will always receive a notification letter which provides information about the Excess Use program and how RACQ can assist them in reducing their breakdown frequency. The time deemed sufficient by an RACQ Service Provider to effect a typical repair, subject to the availability of a qualified mechanic and necessary parts to affect the repair. Out of charge RACV Total Careif you travel long distances, drive multiple cars or multiple people drive your nominated vehicle (like a partner or child). Your type of roadside assistance subscription will determine how far we can tow your vehicles. The Caravan or Trailer wheel nut spanner and jack (heavy duty, if required) must be provided. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. 227678. Yes, you can. All entitlements will be subject to local availability. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. Roadside Care is our basic package that covers the essentials. RACV Total Care, Mechanic - 2 - Word of Mouth A Terms and Conditions agreement acts as a legal contract between you (the company) and the user. 85 0 obj For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. endobj RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) Except for any rights that you are entitled to by law, RACQ and RACQ Service Providers accept no responsibility for any damage to your Eligible Vehicle, or other vehicles or property, including (without limitation) while in the care of RACQ or an RACQ Service Provider. For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. With Total Care, you can get service in any car you drive, as well as for the nominated vehicle. For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement. Total Care is our top-of-the-range package with exceptional benefits ideal for those wanting total peace of mind or who travel a long way from home. Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded, Business Roadside or Business Plus Care product. EN. Great team culture. All major Credit Cards, EFTPOS and Cash payments are accepted as well as Fleet Account customers. Terms and Conditions of Purchase | Experience Oz Choose from three levels of roadside assistance to suit your drive and budget. General Manager, Motoring & Mobility. We will, however, provide a tow of 20km in any direction to a repairer at no charge, providing that the vehicle, and associated components are entirely intact. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today. RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB) terms and conditions please refer to the RACV Motor Insurance PDS available from RACV at www.racv.com.au or by calling 13 RACV (13 7228) . Still waiting until cheap Tuesday to fill up with fuel? Lockouts and flat tyres/batteries RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB) If the Caravan or Trailer being towed by the Eligible Vehicle experiences a minor mechanical or electrical Breakdown, an RACQ patrol will attend within your Entitlements. If your needs arent covered by our affiliates, we may pay to have someone attend your vehicle or tow it somewhere to be repaired make sure youcall usfirst so we can authorise this for you. By continuing I confirm that I have read and agree with the Terms and Conditions and the RACV Privacy Charter